Conflict Management

Service Description

KEY LEARNING POINTS: At the end of this session you will be able to: • Understand the consequences and true cost of conflict • Use proactive methods in order to prevent unhealthy conflict • Recognize the symptoms of conflict • Identify potential sources and causes of conflict • Prepare for and conduct a meeting to resolve conflict • Implement a solution focused problem solving process • Develop an action plan to address issues • Develop the verbal skills necessary to diffuse potentially aggressive behaviour • Identify their preferred style of conflict-handling • Adjust conflict-handling styles to meet the situation