additional soft-skills courses
Empower yourself with essential skills for personal and professional growth through our comprehensive training programs.
From mastering assertiveness and effective communication to navigating conflicts and handling difficult personalities, we equip you with the tools to thrive in any situation. Learn the art of leadership and enhance your presentation skills to leave a lasting impact. Elevate your confidence and competence with our tailored courses, designed to unleash your full potential in both work and life.
Assertiveness
Assertiveness
Key learning points include:
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Understanding Emotional Intelligence
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Self Awareness
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Self Management
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Social Awareness
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Social Skills
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Differentiating among assertive, aggressive and non-assertive behaviours
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Importance of perception
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Assertive Communications — body language, tone, and vocabulary
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How aggressive and non-assertive people can become assertive
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Treating emotions as facts
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Styles of conflict management
Communications
Key learning points include:
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The impact and importance of each of 7 communication elements
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Identify how communication plays a role in workplace conflict
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Understand the importance of non-verbal communication
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Active listening techniques
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Effective questioning
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Communication with staff during times of change
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How the communication strategies should be applied to email
Conflict Management
Key learning points include:
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Understand the consequences and true cost of conflict
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Use proactive methods in order to prevent unhealthy conflict
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Recognize the symptoms of conflict
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Identify potential sources and causes of conflict
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Prepare for and conduct a meeting to resolve conflict
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Develop the verbal skills necessary to diffuse potentially aggressive behaviour
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Identify their preferred style of conflict-handling
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Adjust conflict-handling styles to meet the situation
Dealing with Difficult People
Key learning points include:
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Identify how difficult behaviour impacts the organization
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Emotional Intelligence
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Assertive Communications — body language, tone, and vocabulary
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Importance of perception
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How different personality types can contribute to difficult behaviour
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Clearly differentiate between difficult behaviour, poor performance and misconduct
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Conduct a meeting with individuals displaying difficult behaviour
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Utilize a Progressive Discipline Policy
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Develop an action plan for improvement
Effective Leadership
Key learning points include:
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Characteristics of effective leaders
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Effect of leadership styles on organizational climate and performance
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Six different leadership styles; how to recognize and apply the behaviours
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Choosing styles according to team skills
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Choosing styles according to the situation
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Managing “challenging” individuals
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The cycle of transformational change
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Effective leadership styles in times of rapid change
Public Speaking & Presentation Skills
Key learning points include:
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Communication components
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Body language
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Powerful use of voice
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Principles of adult learners
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Knowing the audience
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Structure of presentations
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Openings
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Body
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Closings
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Attention getters
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Using visuals
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Power point do’s and don’ts