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Dealing with Difficult People

January 31, 2023 - 9:00 am to 4:00 pm

  • Starts Jan 31, 2024
  • $425 + HST
  • Online

Available spots

Service Description

Dealing with Difficult People webinar Key learning points include: - Identify how difficult behaviour impacts the organization - Emotional Intelligence - Assertive Communications - body language,tone and vocabulary - Importance of perception - How different personality types can contribute to difficult behaviour - Clearly differentiate between difficult behaviour, poor performance and misconduct - Conduct a meeting with individuals displaying difficult behaviour - Utilize a Progressive Discipline Policy - Develop an action plan for improvement

Upcoming Sessions

Contact Details


Sudbury, ON, Canada

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