Dealing with Difficult People

Service Description

Dealing with Difficult People webinar Key learning points include: - Identify how difficult behaviour impacts the organization - Emotional Intelligence - Assertive Communications - body language,tone and vocabulary - Importance of perception - How different personality types can contribute to difficult behaviour - Clearly differentiate between difficult behaviour, poor performance and misconduct - Conduct a meeting with individuals displaying difficult behaviour - Utilize a Progressive Discipline Policy - Develop an action plan for improvement

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