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This course can no longer be booked.

Dealing with Difficult People

January 31, 2023 - 9:00 am to 4:00 pm

  • Ended
  • $495 + HST
  • Online

Service Description

Dealing with Difficult People webinar for anyone who has to deal with or manage a wide array of personalities or deal with difficult behaviour and conversations. Key learning points include: • Identify how difficult behaviour impacts the organization • Emotional Intelligence - 4 part model • Assertive Communications - body language, tone and vocabulary • Motivational factors • 6 Human needs linked to behaviour • Questioning skills • Listening skills • Identify causes of difficult behavior • 8 specific difficult behaviours and how to deal with them • Importance of perception • How different personality types can contribute to difficult behaviour • Clearly differentiate between difficult behaviour, poor performance and misconduct • Conduct a meeting with individuals displaying difficult behaviour • Develop an action plan for improvement

Contact Details


Sudbury, ON, Canada

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